Contact Us - Primus

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Welcome to Primus!

We're here to help you with any questions or concerns you may have.
Please choose from the following options to get in touch with us:

Check the status of our network and any known outages to stay informed.

Optimize and diagnose your home Wi-Fi network with our free app.

1-877-704-4269
Want to sign up? Contact Sales:
Monday-Friday 8:00am-9:00pm ET
Saturday 9:00am-6:00pm ET

Have a question or need help?
To start a chat, click on the chat bubble in the bottom right corner.
Chat Monday-Friday 8:00am-5:00pm ET

1-800-806-3273
Billing or account support? Contact us:
Monday-Friday 8:00am-9:00pm ET
Saturday 9:00am-6:00pm ET

1-800-370-0015
Need technical help? Contact us:
24 Hours a day, 7 days a week

1-800-433-3325
Billing or account support? Contact us:
receivablesmanagement@primustel.ca
Monday-Friday 8:00am-4:00pm ET

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Looking for help with slow speeds, video buffering, or intermittent connection?
Try our free Wi-Fi Self-Help app!

Unfortunately, we are unable to process a cancellation via email. Please contact us at 1-800-806-3273 for assistance.

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