Troubleshooting

How to handle Emails marked as Spam

Important Update: Spam and Virus Control Center Decommissioning

We want to inform you that our Spam and Virus Control Center will be decommissioned and will no longer be accessible starting August 15, 2024. We will be migrating to a new Spam Filtering platform and starting June 24, 2024, your spam emails will now appear directly in your inbox with "SPAM" indicated at the beginning of the subject line.

What This Means for You

• Emails marked with "SPAM" in the email header indicate that these emails could potentially be harmful. We strongly advise not to open, click on links, or use any attachments from these emails until you can verify their safety.
• Attachments that are detected to include viruses will be automatically deleted for your protection.

Creating a Rule to Move Spam Emails to the Spam Folder

To help manage these emails, you can create rules within your email client to automatically move emails marked as spam to your Spam or Junk folder.

For Outlook.com Users:

1. Log in to your Outlook.com account.
2. Click on the gear icon (Settings) in the upper right corner and select "View all Outlook settings."
3. Go to "Mail" and then "Rules."
4. Click on "+ Add new rule."
5. Name your rule, for example, "Move SPAM to Junk."
6. Under "Add a condition," select "Subject includes" and enter the keyword "SPAM."
7. Under "Add an action," select "Move to" and choose "Junk Email."
8. Click "Save."

For Mac Mail (Apple Mail on macOS):

1. Open the Mail app on your Mac.
2. Click on "Mail" in the top menu bar and select "Preferences."
3. Go to the "Rules" tab.
4. Click on the "+" button to add a new rule.
5. Name your rule, for example, "Move SPAM to Junk."
6. Under "If [all] of the following conditions are met," select "Subject" from the first dropdown.
7. Set the second dropdown to "Contains."
8. Enter "SPAM" in the text field.
9. Under "Perform the following actions," select "Move Message" from the first dropdown.
10. Choose "Junk" from the second dropdown.
11. Click "OK" to save the rule.

Steps for Mail on iCloud.com:

The iOS Mail app does not currently support creating complex rules directly within the app. However, you can set up rules via iCloud if you use an iCloud email account:

1. On your computer, go to iCloud.com and sign in with your Apple ID.
2. Click on "Mail."
3. Click on the gear icon in the lower-left corner and select "Preferences."
4. Go to the "Rules" tab and click "Add a Rule."
5. Under "If a message," select "Subject" and "Contains" and enter "SPAM."
6. Under "Then," select "Move to Folder" and choose "Junk."
7. Click "Done" to save the rule.

By following these updated steps, you can ensure that emails marked with "SPAM" in the subject line are automatically moved to the Junk folder in Outlook.com, Mac Mail, and Mail on iCloud.com.

For Other Email Clients:

If you are using a different email client or a mobile email app, you will need to follow the specific steps provided by your email client's support pages. Each email client has its own method for setting up rules to manage emails.

By setting up these rules, you can better manage potentially harmful emails and keep your inbox safer.

If you have any questions or need further assistance, please contact us here.

Spam Getting Through - Reporting suspected spam

Question:
I have Email Protection configured but spam messages continue to come through. How can I stop these messages from being delivered or report the spam?

Answer:
There are a number of reasons that a message considered to be spam might be received by a user. Among these are configuration settings in the Email Protection Service allowing the message to pass through and messages that may not score high enough to be considered spam by our filters.

If you look at the internet header and see the line X-Spam:Exempt, then the user is exempt from filtering due to one of the following reasons:

1. The sender's domain, email address or IP address is on the policy level allow list.
2. The sender's domain, email address or IP address has been added to the recipient’s user level allow list.
3. The user is exempted from filtering.

Messages that contain an opt-out or unsubscribe link will typically be scored lower under the assumption that the recipient subscribed directly or indirectly (via business relationship) to the messages. Customers moving to the Email Protection service will sometimes see an increase in this type of message after switching from another spam filtering service. Users should be encouraged to unsubscribe from these messages if they are not wanted.

In other cases, a message may not score high enough to be quarantined or denied.

We recommend adding to your deny list any e-mail or IP address that sends unwanted messages to your domain. Please note that narrow allow-list entries will take precedence over broad deny-list entries. This means that you could potentially add "*@gmail.com" to your deny list, while maintaining a list of authorized GMail addresses on your allow list.