Getting Started

Primus Email Setup - Windows 10 Mail

Before you start:
Please ensure that you have the following:

• Your Primus email address
• Your Primus email password
• A computer with Windows 10 installed
• Functional Internet access
  • Please note that if attempting to use these instructions when connecting to the internet via another Internet Service Provider may not work.
  • We recommend using the Primus Webmail access when connected to the Internet via another Internet Service Provider.

Step-By-Step:

1. Open Mail
2. Click on "Settings" ( )
3. On the "Choose an account" window, scroll down and select "Advanced setup".
   
4. Select "Internet email".
   
5. Enter the information as follows:
   
   Incoming email server: imap.primus.ca
   Account type: IMAP4
   User name: <<Your full Primus email address>>
   Password: <<Your account password>>
   Outgoing (SMTP) email server: smtp.primus.ca
   
6. All settings should now be complete. Please click on "Sign-in" to complete your mailbox setup.

Webmail Access Links

Primus currently has multiple e-mail platforms which we use to provide e-mail access. The page that you can use to access Primus Webmail is dependent on your e-mail address, which determines which platform you are on.

You can generally tell which e-mail platform your e-mail address is on by looking up the realm (the part after the “@” symbol) in the list below. For example if your e-mail address is john.doe@primus.ca, primus.ca would be the realm.

Note: For customers with a @magma.ca e-mail, you may be on either the Primus platform or the Magma platform. If you receive an error while logging into the Magma webmail link, please try the Primus one instead.

How to use Webmail

Overview
This document covers the basics of how to use the High Speed interface style for Primus' Webmail service. Please note that at the present time this interface is not compatible with browsers using the WebKit rendering engine (Google Chrome & Apple Safari).

A guide on "How to use Webmail" can be found here

Import Address Book from Mail to Webmail (most Recent)

Note: All browsers except for older versions of IE will ONLY have option for Low speed (dialup). So screenshots below are for this option only. Please note in low speed you can only IMPORT contacts. You cannot export.

1. Log in to Primus Webmail.
   
2. Click on “Addresses”.
   
3. Click “Import”.
   
4. Click on “Choose File”. Locate and select the CSV you wish to import.
   
5. Click “Import File”.
   
6. Here you can make modifications on which fields to import. Default will import all fields.
   
7. When done scroll to bottom and click “Import Entries”.
   
8. You should get a message like below with all contacts that were successfully imported. Verify these matches.