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Sales:
1-877-704-4269
Monday-Friday 8:00am-9:00pm ET
Saturday 9:00am-6:00pm ET

Customer Care:
1-800-806-3273
Monday-Friday 8:00am-9:00pm ET
Saturday 9:00am-6:00pm ET

Technical Support:
1-800-370-0015
24 Hours a day, 7 days a week

Wireless Care/Support:
1-877-422-6395
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Internet

Getting Started
Troubleshooting

Before troubleshooting, we recommend you visit our Network Status page to confirm the issue is not due to a network outage.
1. Troubleshooting Fibre Internet Issues
2. Technical Support Network Utility Test Tool
  (For Windows)
3. Technical Support Network Utility Test Tool
  For OS X (for Apple computers)