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Internet
Use our free Wi-Fi Self-Help app to optimize and diagnose your home WiFi network.
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Getting Started
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Troubleshooting
Before troubleshooting, we recommend you visit our Network Status page to confirm the issue is not due to a network outage.
- "US" or "DS" light is blinking or off on modem/gateway
- Slow Speeds
- Cannot browse the internet
- “Online” or “Internet” light is red or off on modem/gateway
- Before contacting technical support for Cable
- Technical Support Network Utility Test Tool
(For Windows) - Technical Support Network Utility Test Tool
For OS X (for Apple computers) - Using your personal web space
