About Primus
Sales & Marketing Career Opportunities
| Enterprise Client Manager Status: Regular Full Time Location: Toronto & Ottawa, ON The Enterprise Client Manager (ECM) is responsible for retaining and growing the revenue of our enterprise accounts by providing pro-active strategic account management. The focus of this position is to establish relationships with an assigned customer base with the objective of maintaining satisfied customers who will remain with and recommend Primus along with identifying opportunities for additional sales. |
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| Responsibilities: |
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Send out Welcome letter introducing ECM and ECIS as soon as customer is signed |
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Review 1st bill with customer, ensuring all is delivered and provisioned as expected |
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Set up regular customer contact through phone calls or customer visits: - Continually review customer’s requirements and existing services - Provide AE leads for the potential up-sell of products - Proactively update customers on new products, product updates or operational technical issues - Renewal of contracts - Monitor and evaluate revenue activity, addressing issues during contact |
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Advocate for the customer by escalating provisioning, service or technical issues through to resolution |
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Research and understand the client business, working strategically with Direct team to target selling opps |
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Track and manage regular contact with customer, providing ‘Service Summary’ reporting to sales management |
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Update/maintain all account info, including current network diagrams, contact and contract details |
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Work with Support teams to prepare and present customer with incident reports on high impacting issues |
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Audit products and services on the account for billing discrepancies to be reviewed with customer |
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Follow established processes for submitting credit/debt requests and submitting MAC information |
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Provide management with a post mortem report on lost or cancelled customers |
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Assist other departments with disputed accounts and Sales Execs with closing deals |
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Special Projects and other duties as required |
 What We're Looking for In You: |
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3-5+ years of proven sales support experience with a strong focus on customer service and satisfaction |
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Superior computer skills with advanced MS Office skills |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) | |
Excellent problem solving skills and ability to meet demanding time constraints |
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Self-motivated and independent. Excels with ambiguous situations as a chance to show leadership |
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Ability to conduct and manage multiple projects and priorities |
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Ability to propel and maintain cross functional resources/relationships to deliver and meet customer expectations |
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Strong team player with the ability to influence/develop/maintain relationships with internal/external customers |
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Articulate, friendly, and diplomatic with the ability to persuade and negotiate |
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Post secondary education - (Certificate/Diploma) in Business Admin/ related field or equivalent is an asset |
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Telecommunications experience with a solid understanding of voice and data services is an asset |
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Knowledge of billing systems (IXPlus, Primo, and PCS), an asset |
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Fluency in French an asset |
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Requires use of personal vehicle, as frequent local travel is required |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Program Delivery Manager Status: Regular Full Time Location: Toronto, ON The Program Delivery Manager is responsible for the implementation, execution, and operations management of sales initiatives through assigned acquisition channels and specific Marketing driven programs. In addition, Program Delivery Manager will review daily/weekly/monthly sales statistics to measure performance results and track marketing expenses to ensure adherence to the approved budget. |
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| Responsibilities: |
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Assist with yearly budget planning, preparation of financial analysis and other reporting as required |
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Prepare and negotiate third party supplier/vendor service agreements |
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Proactively manage third party supplier/vendors to ensure Primus Canada service standards and performance deliverables are met |
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Co-ordinate activities to ensure assigned acquisition channels meet sales, quality measurements and revenue targets |
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Prepare and maintain training manuals and other informative materials to ensure sales staff are adequately trained to meet sales and quality objectives |
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Monitors and modifies fulfillment processes for sales orders into the order entry system |
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Provide on-going support to acquisition channel contacts |
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Reconcile and prepare monthly commission payments as required |
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Monitor the performance metrics of assigned acquisition channels and provide variance analysis (i.e. Sales per Hour, Cost per Order) |
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Ensure all project deliverables are successfully met and completed on time; occasional travel to offsite locations and additional hours may be required |
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Monitor the success of assigned acquisition channels and programs – track and report revenue and expenses on a monthly/yearly basis or as required |
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Identify new opportunities/incentives/offers to expand customer base |
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Other duties as required |
What We're Looking for In You: |
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3-5 years Sales/Marketing and supervisory experience with a strong understanding sales account management – preferably with 3rd party call centres. |
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Experience in handling the implementation, execution and management of multiple sales campaigns |
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Telecommunications experience an asset. | |
PC Skills – working knowledge of MS Word, Outlook, Power Point and Excel. |
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Working knowledge of telecom |
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Strong interpersonal skills for effective interaction with employees and customers. |
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Ability to persuade and influence customers. |
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Ability to participate in meetings, conduct and lead discussions. |
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Advanced oral and written communication skills. |
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Strong organization and time management skills |
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Ability to meet tight deadlines and meet concurrent priorities |
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Exceptional process development skills and experience. |
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Superior analytical and problem solving skills. |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Associate, Product Manager Status: Regular Full Time Location: Toronto, ON Reporting to the Senior Product Manager, the Associate. Product Manager will assist in the creation, definition, launch and support of the product portfolio in Primus Business Services. The main focus of this position as part of the Product team is to ensure assigned products meets the market needs; are competitive and improve overall revenue and gross margin. The Associate Product Manager will be responsible for ensuring the success of Hosted PBX, SIP Trunking, and Data Network Access product portfolios in the SMB market. |
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| Responsibilities: |
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Assist the Product Manager in the management of new product development initiatives |
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Produce and maintain content for sales kits/ other customer and sales facing collateral |
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Conducts costing analysis and provides recommendations to Product Manager and Senior Product Manager regarding pricing and promotions |
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Produces reports on sales activity, conducts ROI analysis on promotional and other marketing activities. Works closely with Finance group to continuously monitor cost structure of products |
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Assist in creating and defining business plans, rate plans and product concepts |
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Supports the Special Pricing Request process, evaluating special pricing requests and providing guidance, feedback and decisions/recommendations to the field and or Product Manager |
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Communicates with customers via the telephone and e-mail to investigate product concerns and provide added support |
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Respond to product inquiries from all internal sales representatives across North America on issues related to quantitative and qualitative pricing and product knowledge support |
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Monitor product performance metrics and evaluate marketing activities |
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Maintains contact with vendors to ensure reliability of product |
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Participate in Sales calls as requested and visits customers to support sales activities |
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Maintain constant contact with regional sales offices to remain current on customer needs, competitive activities, emerging trends, etc. – this knowledge is needed for product strategy and execution |
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Conduct competitive analysis to measure Primus' market positioning in relation to key competitors |
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Maintain strong cross-functional relationships with all functional areas of the company – critical to the success of the products |
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Other duties as required |
What We're Looking for In You: |
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University Degree (Bachelors) in Business, Computer Science, Marketing, or Engineering |
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1-2 years of previous product, marketing, or related telephony experience |
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Previous telecom experience | |
A working understanding of telephony, network access, or technology fundamentals |
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An understanding of the Canadian SMB marketplace |
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The ability to work on numerous projects simultaneously and to adhere to strict timelines |
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Strong understanding of financial terms and analysis would be an asset |
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Bilingual in English and French would be an asset |
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Ability to be persuasive |
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Strong presentation skills |
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Thrive in a fast paced environment |
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Excellent team player |
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Strong decision making skills and willing to take initiative |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Senior Marketing Manager Status: Regular Full Time Location: Toronto, ON Reporting to the Senior Director, Marketing, the Senior Marketing Manager is responsible for the strategy and execution of marketing campaigns as well as creating product positioning and messaging for the product portfolio in Primus Business Services. This individual will interface with agencies, including public relations, advertising, and marketing services providers. The position works closely with commercial sales to plan, develop and implement marketing communication and sales promotion activities. The Senior Marketing Manager leads a team of Marketing Managers responsible for content creation, sales engagement, and go to market activities |
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| Responsibilities: |
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Create and manage marketing campaigns for multiple product portfolios, while tracking results and taking accountability for results |
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Manage list requirements to drive leads to sales |
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Lead the development and implementation of marketing plans |
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Develop and launch marketing tactics such as print, social media, public relations, etc. |
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Manage effective relationships with external agencies |
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Creation of Advertising, Public Relations, and overall marketing plans, including managing associated budget |
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Lead and manage strategy and ongoing public relations campaigns |
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Provide and execute product messaging for web, collateral, and other forms of communication, both internal and external to Primus |
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Articulate product requirements and translate into marketing strategies and communications |
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Oversee events such as Sales kickoff, user groups, and association meetings |
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Create powerful presentations for sales training, customer events, executive presentations, and press releases |
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Create competitive information and positioning, by working with consultants, sales, and industry data |
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Oversee sales enablement, ensuring that sales has relevant information with proper messaging |
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Establish strong relationships with Sales teams, obtaining feedback and information, as well as communicating and providing support |
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Maintain strong cross-functional relationships with all functional areas of the company – critical to the success of the products |
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Other duties and projects as assigned |
What We're Looking for In You: |
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University Degree (Bachelors) in Business or Marketing |
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MBA or Advanced Certificate in Marketing would be an asset |
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7 – 10 years of previous marketing experience, interfacing with product management and sales |
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3 – 5 years leading a team of marketing professionals |
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Experience managing lists and leads, working with list providers as well as defining and refining requirements |
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Previous telecom and technology experience |
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Excellent knowledge of telecom products |
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Must have experience developing and executing multiple marketing campaigns and measuring results |
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The ability to work on numerous projects simultaneously and adhere to strict timelines |
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Sales enablement experience |
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Must have managed relationships with agencies |
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The ability to work on numerous projects simultaneously and adhere to strict timelines |
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Solid interpersonal skills and ability to work in cross-departmental teams |
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Ability to be persuasive |
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Thrive in a fast paced environment |
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Excellent team player |
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Strong decision making skills and ability to work independently |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Lead Development Representatives Status: Regular Full Time Location: Toronto, ON, Ottawa, ON & Vancouver, B.C. Hours: Regular Business Hours Primus Professional Development Program - Business Development & Sales: This is a highly competitive program that will transition you to become a full Primus Account Executive. Whether you are experienced in the workforce or a new university or college graduate, the program will help take your career to the next level. People entering the program typically will spend one year in an entry-level sales role with an emphasis on the initial stages of the sales process doing cold-calling and other forms of lead development. You will have the opportunity to do job-shadowing, undergo extensive sales and product training, and work closely with the sales manager and national sales trainer to develop your career. If you are successful in your role, there will be an opportunity to move to an Account Executive position at Primus. |
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| Responsibilities: |
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Research and compile data for targeting prospects for cold calling |
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Prepare daily call sheets, including geographical segmentation, market segmentation, and product specific campaigns |
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Call targeted prospects to confirm decision-makers and book appointments for the Business Services Direct Sales team |
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Complete approximately 75 cold calls and book and confirm 3 appointments per day |
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Provide accurate detailed information to prospects regarding Primus Canada, our value proposition including products, coverage areas, success stories, etc. |
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Ensure all customer contact is documented immediately (i.e. contact information updated, competitive information is captured, etc.) |
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Complete all post call processing and paperwork in an accurate, timely and efficient manner |
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Ensure that all information is passed to the appropriate sales representative and proper expectations for follow-up have been set and communicated to both the prospect and the direct sales representative |
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Complete weekly reporting, including cold calls and contacts made, appointments booked, follow-ups completed, conversion rates, etc. |
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Review with Sales Managers the approach used, challenges faced, assistance/development required |
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Review weekly with Sales Managers the 15 appointments that have been booked and confirmed, including decision-makers information, any current service info gathered, specific objections, any competitive advantages in a given opportunity, etc |
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Other duties and special projects as assigned |
What We're Looking for In You: |
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Previous sales and/or cold calling experience is an asset |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Excellent computer skills with strong MS Office skills |
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Self-motivated and results oriented, with a demonstrated ability to work independently |
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Strong team player with the ability to persuade, influence and negotiate partnerships with prospects and internal and external customers |
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Ability to overcome resistance, and solve problems |
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Ability to conduct and manage multiple projects and priorities. |
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Excellent problem solving skills and ability to meet demanding time constraints. |
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Post secondary education preferred |
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Telecommunications or IT training and experience is an asset |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.